Platform Features

Everything You Need to Run an ISP

From subscriber onboarding to network operations, ISPChamp provides a complete, integrated platform purpose-built for ISP operators.

Subscriber Management & CRM

Full subscriber lifecycle from application to connection. NID verification, address tracking, connection history, and automated onboarding workflows.

NID/passport verification with BTRC compliance
Connection status tracking and history
Automated onboarding and provisioning
Subscriber grouping by area, plan, and LCO

Billing & Payments

Automated invoicing, multi-gateway payment collection, and VAT/NBR compliant receipts. Supports prepaid and postpaid models.

bKash, Nagad, SSLCommerz, PortPos, Rocket, Upay
Stripe and PayPal for international payments
Auto-invoice generation with VAT calculation
Prepaid balance and postpaid billing cycles

AAA & RADIUS

FreeRADIUS integration with real-time bandwidth control, CoA (Change of Authorization), and session management.

FreeRADIUS 3.2.7 with PostgreSQL backend
Real-time bandwidth control and QoS policies
Change of Authorization (CoA) for live sessions
Session tracking with detailed accounting

OLT/ONU Management

Auto-discover, provision, and monitor ONUs across 6 vendor platforms. Real-time signal monitoring and diagnostics.

Huawei MA5800, ZTE, BDCOM, CDATA, V-SOL support
Auto-discovery with MAC, serial, and distance
Real-time Rx/Tx signal power monitoring
One-click ONU authorization and de-provisioning

IP Address Management

Complete IPv4 and IPv6 address management with DHCP integration, subnet planning, and allocation tracking.

IPv4 and IPv6 dual-stack pool management
ISC Kea DHCP integration with RADIUS hooks
Subnet planning with VRF and VLAN tracking
Automated allocation and reclamation

Network Operations

Multi-vendor router management with 193+ automated configuration actions across Cisco, Juniper, Huawei, and ZTE.

Cisco IOS-XR, Juniper JunOS, Huawei VRP, ZTE ZXROS
Automated NAS/BNG configuration
Interface, routing, and ACL management
Configuration backup and change tracking

Support & Ticketing

Built-in support ticketing with SLA tracking, knowledge base, and customer communication tools.

Ticket creation with priority and SLA tracking
Internal knowledge base for common issues
Customer-facing FAQ and self-service
Escalation workflows and assignment rules

Partner & LCO Management

Manage distribution partners, local cable operators, and resellers with commission tracking and settlement.

Partner onboarding and territory assignment
Commission calculation and payout tracking
Partner portal with subscriber management
Wallet system with balance and withdrawal

Telemetry & Monitoring

Real-time network telemetry with Prometheus metrics, Grafana dashboards, and automated health scoring.

5 pre-built Grafana dashboards
Automated health scoring for devices
SNMP polling for NAS and OLT devices
Signal degradation alerts and trends

Multi-Tenant Architecture

Built for SaaS from day one. Complete tenant isolation with per-tenant databases, RBAC, and audit logging.

Row-level tenant isolation in PostgreSQL
Darwan RBAC + ABAC authorization
Per-tenant configuration and branding
Complete audit trail for compliance